B2C Archives

COVID-19: Consumer Trending Keywords

by Dan Geller June 1, 2020

The COVID-19 situation has led to widespread changes throughout the digital space. New trends have been seen in the way consumers and businesses are now behaving and searching. We often see these new behavioral patterns appear in specific categories and…

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Artificial Intelligence

Everything You Need To Know About Chatbots for Customer Engagement

by arine fereshetian January 15, 2018

Chatbots 101 When you think of good customer service, what comes to mind? Effective communication between employees and customers is certainly one example. As technology is advancing, brands are finding effective ways to engage with their audience. Chatbots are one…

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Marketing

CMOs, Rule Your Marketing Technology Stack

by arine fereshetian December 19, 2017

By 2018, the CMO will spend more on technology than the CIO. In order to execute your brand’s marketing strategy, you need to think like a Marketing Engineer, considering the full array of technologies that impact your customer’s user journey and help form their digital experience…

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Driving Forward > Digital Marketing Blog